As a member of the automotive industry, we strive to include everyone and make everyone feel included. Too often, people without extensive knowledge of automotive services are wary of taking their cars in for repairs. The most common group of people who feel uncomfortable in auto repair shops are women.
At Milex Complete Auto Care / Mr. Transmission of Cary, we strive to change that and make women feel comfortable in our shop. Our President, Nikki Sargent and her husband Steve Sargent, understand the importance of providing the best service to women better than anyone else.
“We founded Milex Complete Auto Care / Mr. Transmission of Cary with a focus on Customer Service by treating people as we would want to be treated. People depend on their vehicles, and therefore, they should be able to depend on us. Our perception of the auto service industry was one that did not often inspire trust and transparency. We have first-hand experience with how uncomfortable and even intimidating a shop can be to prospective Customers and it can be even worse for women. Therefore, we believe in providing all our customers with honest and trustworthy service with expert advice and fair pricing. With this as the foundation of our values, we are able to work toward our mission of creating customers experiences that result in satisfaction and loyalty.”
Here are a few ways our shop makes women feel comfortable when they choose us for their automotive services:
- Fair and honest pricing without intimidation.
- A clean and comfortable atmosphere in the waiting area and within the shop.
- Free WiFi access.
- Child friendly
- Continuing education for employees to assure that your vehicle is serviced properly the first time.
- Transparency with all our recommendations by showing customer’s any issues with their vehicle.
At Milex Complete Auto Care / Mr. Transmission of Cary, we give women the confidence they need to get the best service for their vehicles, whether it’s automotive service or repairs.