I recently took my vehicle into Bowden street automotive for some routine maint. and was honestly thrilled with the service, night and day difference with no management. I have been a loyal customer of BSA since before Wayne(store manager, never owner and openly lied to me and other customers saying he was), they charge the best prices on tires in the entire triangle and trust me I checked but I knew they would be the best as always.
I normally would not get involved in the drama but after reading the recent posts on here and on Facebook I feel obligated because of how well the tech.(Nick, who is still there) has taken care of all my family's vehicle over the years. It is a shame that all the negative reviews being posted have nothing to do with the actual service that BSA provides or their indepth knowledge but simply 1* ratings based on a person that no longer works their.... for anyone reading these ratings please keep in mind that after talking with the gentlemen at BSA they have nothing but nice things to say about Wayne even though I do not, for Wayne to have others go on their pages and bad mouth a company for no other reason besides his no longer being employed their speaks towards the character and class of not only Wayne but those leaving untruthful reviews. back story on him, I was bringing my car to the shop years before Wayne was their, I cared about the master tech. who is still employed their not the manager who lied for years telling all he owned the store(he never has). He smoked in the office and I actually was in when he turned away a customer of ethnicity and then made a joke about him to another customer, He lied to my mother about a blown head gasket and offered to buy her car to "help" her out but the tech. pulled me to the side and told me to get a second opinion which we did and ended up fixing the thermostat. My issue is that when I went in recently the place was undergoing a full face lift and the new management was wonderful and knowledgeable. I don't normally leave any reviews but I had to after reading all these untruthful reviews based on lies and deceit, to anyone reading this please give BSA an opportunity and look past the vile character of a few as the best shop in Cary is better then ever now that they cleaned house!